As a Clubcard member with an expiry date after the 27.03.2020, you can now visit Europa-Park regularly again. Simply reserve the preferred visiting day free of charge online in advance and visit Europa-Park with your re-activated Clubcard.
The current regulation (1x free ticket per calendar month) as well as the refund of the outstanding balance are suspended. Tickets that have already been booked remain valid and can be used to visit Europa-Park.
We ask Clubcard members with a Clubcard which would have expired regularly before 27.03.2020 for a little bit more patience. New purchases are currently not possible. In the meantime, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.
Good news - Your Clubcard has been reactivated! From now on, you have the opportunity again to regularly visit Europa-Park. Simply book a free date-specific ticket in the ticket shop in advance and show it together with your reactivated Clubcard at the main entrance. Club Portal
How long the Clubcard will be valid depends on the regular expiry date:
You can conveniently look up the new expiry date of your Clubcard online. Simply enter your Clubcard number and date of birth and the new expiry date will automatically be displayed. Check your expiry date
Calculation example 1
Calculation example 2
Important: Unfortunately, we cannot give you any information about the expiry date of your Clubcard by telephone or at the reception desk.
We offer a special children ticket at a cost of €20 for children aged 4 to 6 years. You can use these special tickets for your child if you have a re-activated Clubcard and have parental authority. You will receive the tickets upon presentation of a birth certificate at the check-out desks at the Europa-Park main entrance, or at the reception when staying in one of our hotels. The special children tickets are not available via the phone, email, in the Club portal or the ticket shop.
The refund option is currenly not available.
It is currently not possible to renew or purchase a new Clubcard. If your Clubcard expires before 27.03.2020, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.
If your Clubcard expired after 27.03.2020, you can now regularly visit Europa-Park - after free reservation in advance - again. More information
When will new Clubcards be issued again, or when can I extend my existing Clubcard?
Be assured that we want to offer you the well known service as soon as possible. We are currently investigating several options that will allow us to offer new Clubcards as well as extend existing ones. Please bear with us while we work on this.
Club members who stay at the Europa-Park Theme Park & Resort and whose Clubcard expires after 27.03.2021 need a free reservation to visit Europa-Park from now on.
Your parking pass has also been reactivated.
The extension of the parking pass is based on your Clubcard.
Can I continue to visit the partner parks, with my valid Clubcard?
Unfortunately, a visit to our partner theme parks with your Clubcard, as well as a visit to Europa-Park from annual pass holders from other partner theme parks, is currently not possible until further notice.
Where can I find out by when my club card was activated?
You can easily check your validity online, all you need is your club card number and your date of birth. Check now
Please note that we cannot give you any information on validity at the hotel receptions or by phone.
Can I renew my club card that expired after activation or purchase a new club card?
We are currently working on a new concept. We will inform you through this website as well as on our social media channels as soon as we have news. Until then there is no possibility to renew existing Clubcards or to purchase new Clubcards.
Is my already booked ticket, which I drew as part of the past promotion "1x free ticket per month", still valid?
Can I book Europa-Park tickets when booking an overnight stay at the Europa-Park Resort?
The free reservation is only possible via the new Club Portal.
If you would like to purchase regular tickets, you can do so directly when booking your hotel stay or in the ticket shop.
If you have any questions regarding your Clubcard, please don't hesitate to contact us. Please fill in the Club form to do so. We will get in touch as soon as possible.
The current information will be updated constantly.
Latest update: 15.08.2021